Basic Digital Skills

& Literacy

Basic Digital Skills

Over the past decade, companies across industries have digitized their operations and processes. Even now, businesses are employing artificial intelligence (AI) to streamline workflows and supply chains. As a result, today’s businesses require specialized skills to help them stand out from the crowd.

While some educational institutions and training providers have modified or expanded their curriculum to meet the growing demand for digital know-how, many educators struggle to provide the essential skills students need.

This platform is targeted at businesses that embrace the new way of doing business, digital transformation, hence possessing basic digital capabilities is vital.




A. WHAT ARE DIGITAL SKILLS?

Before we go into specific digital skills, let’s look at what they are. As more and more people go online to research, seek out information and purchase, companies of all shapes and sizes need people that know how to operate, promote and communicate online.

Digital skills are crucial for businesses across industries that want to raise brand awareness, offer great social customer service, generate leads, and increase revenue.

UNESCO's definition of digital skills is ‘a range of abilities to use digital devices, communication applications, and networks to access and manage information. They enable people to create and share digital content, communicate and collaborate, and solve problems for effective and creative self-fulfillment in life, learning, work, and social activities.’

Business Owners (or Businesses)that learn digital skills not only make themselves more valuable and competitive but future-proof their business by understanding key digital channels.



1. SOCIAL MEDIA

According to a recent study, there are over 4.6 billion active social media users worldwide with people using an average of 7.5 social networks each month. These figures show a 10 percent increase in the number of global social users in just a year with no sign of slowing down.




COMPUTER & SMARTPHONE LITERACY
Ability to use the computer and the most basic smarphones is vital.


INTERNET LITERACY (NAVIGATING THE INTERNET)

STAYING SAFE ONLINE

COMMUNICATING ONLINE

CREATING AND EDITING ONLINE DOCUMENTS

PAYING FOR PRODUCTS AND SERVICES ONLINE